22.05.12
(CNET)
For the marred consecutive year, AT&T has finished last in Consumer Reports' annual buyer satisfaction survey.
Among the biggest consumer complaints: poor agency service and phone-based customer care.
Consumer Reports' look at, which takes into account a company's voice, data, and text-messaging services, as well as the quality of its customer care, rated AT&T even lower this year than it did in 2010.
The top name was Consumer Cellular, a plc that uses AT&T's network and focuses on senior citizens. U.S. Cellular finished alternate. The survey was based upon responses from over 6,000 subscribers of Consumer Reports with drayman ratings for 22 metropolitan markets. The participants in the poll were asked to grade service and the customer support experience with both standard and no-contract cell phone providers.
"Our assess indicates that subscribers to prepaid and smaller standard-service providers are happiest blanket with their cell-phone service," Paul Reynolds, electronics editor for Consumer Reports, said in a utterance. "However, these carriers aren't for everyone. Some are only regional, and prepaid carriers tend to proposal few or no smartphones.
Source: CBS News